Frequently Asked Questions
Our FAQ page is divided into sections to help you quickly find answers to your questions about our giclée printing services. If you can’t find the information you’re looking for, please don’t hesitate to contact our customer support team.
Section 1: Ordering and Customization
1.1 How do I place an order? To place an order, simply choose the desired print size, upload your image file, and select any additional customization options. Then, add the item to your cart and proceed to checkout.
1.2 What file formats do you accept? We accept high-resolution image files in JPEG, PNG, and TIFF formats. For best results, we recommend using files with a resolution of at least 300 dpi.
1.3 Can I request a custom print size? Yes, we offer custom print sizes upon request. Please contact our customer support team to discuss your requirements.
Section 2: Print Quality and Materials
2.1 What is giclée printing? Giclée printing is a high-quality, fine art printing method that uses specialized inkjet printers and archival inks to produce long-lasting, vibrant prints on various materials, including canvas, fine art paper, and more.
2.2 What materials do you offer for giclée prints? We offer a selection of premium materials, including fine art paper, canvas, and specialty media. Each material has its unique characteristics, offering different textures and finishes to suit your preferences.
2.3 How long do giclée prints last? Giclée prints are known for their longevity, with a lifespan of 100+ years when properly cared for. Factors such as exposure to sunlight, humidity, and handling can impact the print’s durability.
Section 3: Shipping and Delivery
3.1 How long does it take to process and ship my order? Processing time typically takes 1-3 business days, with shipping times varying based on the selected shipping method. Please refer to our Shipping Information page for more details.
3.2 Do you offer international shipping? Yes, we ship our products worldwide. International shipping rates and delivery times may vary based on the destination country.
3.3 How can I track my order? You will receive a shipping confirmation email with a tracking number once your order has been dispatched. Use this number to track your shipment on the carrier’s website.
Section 4: Returns and Refunds
4.1 What is your return policy? We accept returns within 30 days of delivery. Please ensure that the returned items are in their original condition. Customized prints may not be eligible for return. For more information, please refer to our Return Policy page.
4.2 How do I request a refund? To request a refund, please contact our customer support team, providing your order number and the reason for the return. We will guide you through the return process.
4.3 What if my print arrives damaged? If your print arrives damaged or defective, please contact our customer support team immediately. We will arrange a replacement or refund as appropriate.
If you have any further questions, please don’t hesitate to contact our customer support team at [Customer Support Email] or [Customer Support Phone Number]. We’re here to help!